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Satisfaction Guaranteed or Your Money Back
Our goal is that you are completely satisfied with your purchase. If for any reason you are not satisfied, simply return your purchase in its original packaging, with your receipt within 30 days of your purchase. If you are not satisfied with your purchase after this time period, please let us know. Your satisfaction is important to capecodpolish.com.
Orders cancelled after 24 hours of purchase are subject to a 15% order cancellation fee. Include the Order Confirmation e-mail, print out of your Order Status page, or packing slip. For return options and instructions for mailable and home delivery items, see our returns options below. Shipping and handling charges are not refundable. For additional questions on capecodpolish.com returns or order inquiries, email info@capecodpolish.com.
Returns/Exchanges
All merchandise can be returned in the original packaging materials. Note that shipping and delivery charges are not refundable.
Ship items to:
Cape Cod Polish, Inc.
PO Box 2039
Dennis, MA 02638
Mail
All shipped items (US Postal Service), can be returned by mail. Shipping cost will be refunded only if the product was damaged during delivery or if the wrong item was shipped.
Cancellations
All UPS / USPS shipped orders are processed immediately. Once an order has been processed, we are unable to cancel the order. However, you may refuse the merchandise upon delivery. A refund will be issued once the merchandise is returned to our warehouse. If you have received the merchandise, you can simply return it by mail (see above).
Check your Order Status online. Orders with a status of "Processing" cannot be canceled. When the status changes from Processing to Shipped it means that your order has left the Luchima distribution facility and is on its way to the carrier's regional distribution center. The typical duration of this stage is 1-3 business days. As a result, tracking numbers and other information may not be available until your shipment arrives at the carrier's regional center.
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